This is the worst dealership I have ever worked with. We have escalated things to Chevrolet corporate in hopes of a resolution More They still refuse to honor the 6 month/6000 mile warranty provided by LKQ. The LKQ motor replacement was done 3 months ago and has driven less than 1000 miles. Long story short, we will be suing both dealerships for a multitude of things including fraud and child endangerment.Īfter taking the vehicle to an independent shop we found numerous other things wrong with the vehicle, one of which prevents the truck from running altogether. We’ve paid for repairs, towing, and an insane amount of money on rentals because it was quote “not their responsibility”. My children ride in this vehicle and we’ve broken down a total of 6 times. We have continued to have it break down and run through this xxxxxxxx between the two dealerships. We returned the vehicle for repairs WITHIN 48 HOURS OF PURCHASE because it broke down on I-35. In the last 9 months it has been at Fernandez Honda or Freedom Chevrolet for OVER 5 MONTHS TOTAL, who is also responsible for many of the half assed repairs done on the vehicle. There is about another $3000 in repairs that need to be done and they once again claim that it is our responsibility, though we now have warranties for all of the parts AROUND those parts because we already had those replaced. The engine and transmission have already been replaced by Freedom, which we were partially responsible for. In October of 2021 Fernandez Honda sold us a TOTALED vehicle. The engine and transmission have already been replaced by Freedom, which we were par
Let me tell you a little about these awful people. That has proved to be an incorrect assumption and I am disappointed and seriously inconvenienced, and I will take both my business and my vehicle ownership elsewhere in the future.
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I trusted that their dealerships would know how to handle this new technology and the service/repairs that are required. I purchased a Volt with the understanding that GM was on the forefront of new and efficient technology for vehicles. I caution anyone seeking service for their electric or hybrid electric vehicle against using this dealership for their Chevy. I took my car to this dealership hoping for better service than at the last Chevy dealership, Northside Chevrolet, and Freedom was was doing well until this situation. This is incorrect as I discovered later that my car is not being repaired, nor are parts being ordered (which is what I was told by Vanderpot), but instead my car is sitting in their holding lot.
Instead I was brushed off by the young woman who took my call, telling me that, “she was unable to see any details only that my car was ‘being repaired’”.
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I have not gotten updates nor was I given an update when I called. Even after all of that, and getting the approval for my vehicle’s repair, and being notified by the warranty company that the repair has been approved, my car is still waiting to be serviced.
Although at first Justin Vanderpot was helpful, I ended having to call my warranty company myself and gather all the paperwork for my repair approval. Although at first Justin Vanderpot was helpful, I ended having to After seven weeks, my 2017 Chevy Volt is still waiting to be serviced and repaired. After seven weeks, my 2017 Chevy Volt is still waiting to be serviced and repaired.
I cannot recommend this dealership for service.
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